Flooring Money Back Guarantee

Applies to the following products:

  • Interlocking tiles
  • Rolls

We offer a 30-Day Money Back Guarantee to all our customers in the United States. This guarantee is designed to ensure your complete satisfaction, allowing you to return your product for any reason within 30 days of delivery. We’ve made the process simple and straightforward for you. Here’s what you need to know:

How to Qualify for a Refund:

  • The product must be returned in the same condition as it was when you received it.
  • Your refund request must be submitted within 30 days of the original delivery date.
  • You can request a refund by contacting us toll-free at 844-524-0677, through CHAT, or via email at info@living.fit. Our friendly customer support team is ready to assist you and explain your options.
  • Please note that the product cannot be returned if it has been installed, removed, and then sent back. Your order must be in its original packaging and in “as new” and resellable condition, just as it was when it first arrived at your location.
  • To proceed with a return, contact us to obtain an RMA (Return Merchandise Authorization) number and the return address. You will also need to schedule pick-up and shipping with the carrier of your choice, as you are responsible for all return shipping costs.
  • Make sure to include the assigned RMA number on the return shipping labels.
  • Once we receive your returned product, we will conduct a quality inspection. Refunds are typically issued within 3-7 business days after the product is received at our warehouse in good, resalable condition. This guarantee applies to all products in the Living.Fit family.

Please note: This policy does not cover custom-made, made-to-order, or special-order products, including clearance items, overstock, discontinued items, kits, underlayment, and all sundries (such as flooring adhesives, moisture control products, TWP, decking fasteners, trims, and moldings) unless the product is defective. Due to the natural characteristics of flooring, slight variations in color and thickness may occur. We cannot accept returns for color and thickness variations unless the thickness is off by more than 1 mm or if the colors are substantially different. Some manufacturers have a minimum quantity requirement for returns and/or may not waive restocking fees. Please contact us to confirm if your product/order qualifies for our 30-Day Money Back Guarantee.

At Living.Fit, your satisfaction is our top priority. Please don’t hesitate to contact us at 844-524-0677, through CHAT, or via email at info@living.fit to speak with our customer support team, who will be happy to assist you.

Cancellation & Exchange Options Our goal at Living.Fit is to provide you with the easiest shopping experience and the fastest lead times in the industry. We will do our best to accommodate any changes to your order. Please note that many of our floor products ship the same or next business day, so if your order is already in production, has started the shipping process, or has shipped, we may not be able to make the desired change without additional fees. All changes and cancellations must be made via phone by calling us at 844-524-0677.